Families Give Us High Marks in State Survey

WARREN COUNTY, JAN.29, 2015—QUAKER HEIGHTS’ 2014 Ohio Department of Aging Family Satisfaction Score was just announced—90.1.  This is the second highest over-all score for Warren County.  It exceeds the state average score of 85.8.

This score is critical for our success:   1. We receive a quality incentive point that contributes to a higher government reimbursement when we are at or above the state average score.  2. These scores also help us promote our services to attract more residents, rehab patients and outpatients to ensure we can continue to prosper and serve citizens from multiple counties.

We hope the families of residents, former post-hospital stay patients and others who know our caring first hand will share this good news with those you know. As a not-for-profit, mission-driven organization, our funds go toward the resident experience versus a large advertising budget.

This year, residents will be surveyed by the State. We hope that the care and friendship we strive to give daily to help them feel comfortable, respected, safe and loved will come through in the confidential responses residents give.

On behalf of the staff, administration and our board of local community volunteer trustees, we thank the those who took the time to participate in this survey and for all the ways you collaborate with us to help us serve your loved one well. This score is a direct reflection of the entire organization and the team work needed to be successful in a complex and ever-changing long-term care environment.

Best Regards,

Amanda Yauger, LNHA, LSW, CPASRM

Administrator, Quaker Heights Care Community